Terms of Service.
The agreement between you and GENESIS when you use genesishq.net.
1. Who we are and what this covers
These Terms govern your use of the GENESIS platform at genesishq.net ("GENESIS", "the Platform", "we", "us"). By creating an account or using the Platform you agree to these Terms. If you use GENESIS on behalf of a company, you confirm you have authority to bind it.
2. The service
GENESIS gives you a team of AI agents. They plan, write, build your website, research leads and draft replies. With your permission they also act: they send email from your business, chase overdue invoices on your Stripe account, post to channels you connect, and plan advertising. Every action is scored first and written to a signed record. You can undo most actions for 24 to 48 hours. GENESIS is software. It is not your employee, your agency or your adviser.
2a. What always waits for you
Three things never happen without a person saying yes, on any plan: spending or moving money, the first message to someone new, and anything regulated. If you switch on Autopilot, everything else inside your limits runs without asking you. You are choosing that, and you are responsible for what runs.
3. Your account
- You must be 18 or older and provide accurate account information.
- You are responsible for your password and for all activity under your account.
- One person or entity per account unless your plan says otherwise.
Your plan includes a number of seats. You can invite people to your account by email. A member can run work and approve actions. A viewer can only look. You are responsible for the people you invite and for what they approve. You can remove them at any time. Every invitation, acceptance and removal is on the record.
4. Plans, billing and cancellation
- Paid plans are billed through Stripe, monthly or annually in advance. Annual is twelve months for the price of ten. You can buy extra actions in blocks of 1,000. We never see your card.
- You may cancel at any time; your plan remains active until the end of the paid period. Statutory consumer rights are unaffected.
- The Value-Share plan is £49 a month plus 15% of the revenue your company records through Stripe, and 10% of anything above £10,000 in a month. We never charge the share on advertising spend. The share is worked out only from signed payment events on the ledger you can open at any time, and we invoice it through Stripe once a month. No revenue recorded, no share due.
- When we change a price, people already on a plan keep the price they signed up at unless we give you at least 30 days' notice; changes apply from your next billing cycle.
- Your monthly actions are a limit, not a promise. When they run out, work pauses until the month resets, you top up, or you upgrade.
5. AI output — the important part
- Agent output is generated by artificial intelligence and may be inaccurate, incomplete or unsuitable. You are responsible for reviewing output and for every business decision taken on the back of it.
- GENESIS does not provide financial, investment, legal, tax, medical or other regulated advice — to you or to your customers. Guardrails force regulated matters to escalate to a human; you are responsible for ensuring a suitably qualified human handles them.
- You are responsible for your business's compliance with the laws and regulations of its industry and jurisdiction, including advertising, consumer-protection and data-protection rules.
5a. Sending on your behalf
When your team emails someone, it does so in your name and you are the sender in law. You must have a lawful reason to contact each person. Every email we send for you carries an unsubscribe link, and we will never email that address for your business again once they use it. You must give us the business name and address that goes in the footer. If you send unsolicited marketing to people who have not agreed to it, that is your breach, not ours, and we may suspend the email hand.
5b. Connected accounts and money
If you connect Stripe, X, Facebook, Instagram, LinkedIn, Google or an advertising account, you give us permission to act on that account in the ways you have approved. We store the keys sealed. We never change an invoice amount, issue a refund, or start advertising spend without a person approving it first. Advertising runs on your own ad account and is charged to you by the platform, not by us. You can disconnect any account at any time.
6. Acceptable use
You must not use GENESIS to: break the law; send spam or unconsented marketing; infringe others' rights; generate deceptive, fraudulent or harmful content; conduct regulated activities without the required authorisation; or attempt to breach, overload or reverse- engineer the Platform. We may suspend accounts that put the Platform or others at risk.
7. Your content and ours
You own your business data and the work product your agents produce for your company. You grant us the licence needed to operate the Platform on your behalf (processing your data through our infrastructure and AI providers). We own the Platform, its software, design and branding.
The record of what your team did is yours to export and to show to anyone. We keep a copy of that record, signed, because that is how it can be checked.
8. Availability and changes
The Platform is provided on an "as is" and "as available" basis. We work hard on uptime and self-healing but do not guarantee uninterrupted service, and we may evolve features over time.
9. Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded (including for fraud). Otherwise, our total liability arising from the Platform in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential losses, lost profits, lost revenue or lost data. AI output is supervised by you; decisions and their outcomes are yours.
10. Termination
You can close your account at any time. We may terminate or suspend for material breach of these Terms. On closure you may request an export of your data within 30 days.
11. General
These Terms are governed by the laws of England and Wales, and disputes belong to the courts of England and Wales. If a clause is found unenforceable the rest stands. We may update these Terms; material changes will be notified by email or in-app at least 14 days before they take effect.